INFORMATION
ÜBER DEN GEBRAUCH VON COOKIES

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FAQ Page

How do I choose the correct size for my child from Danish children's fashion brand KOOLS?

Our sizes are based on the height of the child. Is your child, for example, 92 cm tall, you should order a size 86/92. If your child is 97 cm tall, you should order the size 98/104. We recommend that you always order the size that is closest to the body size of your child.

 

Can I order by phone or e-mail in the online store by KOOLS jeans & more?

No, please order via the order system in our online store. If the ordering system is not working due to technical reasons, please contact us by email at mail@kools.dk or by phone at Phone: 0045 63405230.

 

Are my online payments over the KOOLS payment system secure?

Yes, our payment system, e-Pay is recognized by PBS and MasterCard / Visa certified (PCI certification). The communication of e-Pay is done via an SSL-encrypted connection.

 

Why is the Danish children's fashion from KOOLS so inexpensive?

We design, produce and sell our colorful and bold designs in-house. We therefore don’t have to pay shop rents, or expensive middlemen, and you, the customer get the benefit in the reduction in cost.

 

Can you buy the KOOLS jeans & more children's fashion anywhere other than the online store?

No, we sell exclusively in our own online store.

 

Can I return or exchange the ordered clothes if I did not like the items or I ordered the wrong size?

Yes, further details are available in Returns and our General Terms and Conditions. Please only use our return form so we can process your return as quickly as possible. You have the option to use the original packaging for your return.

KOOLS Kids A/S   Østerbro 4   DK-5690 Tommerup   CVR-nr 35467726   mail@kools.dk   Tlf. +45 6340 5230