After receiving the goods we have a 14-day return policy.
As environmental awareness is among our corporate values, we not automatically print and include a return receipt for each shipment. In this way we save paper and help the environment.
If you wish to return the goods received, please print out a return form using the link below/in the left navigation and fill it out.
In order that we process your return as quickly as possible, it is important that you give full details on the form as to why you are returning them.
In the event that you wish to complain about a product, or claim a refund because the goods are faulty, we will cover the cost of return. Please always contact us before returning via email or telephone, as a pre-complaint should be issued by us before you return the item(s).
If you ordered the goods in a wrong size or you do not like what you have bought you will have to pay the cost of returning the goods. If you want a replacement item please make a new order.
Send returns to the following address:
KOOLS jeans & more
For more details please see our Terms and Conditions.