Terms of www.kools-jeans.com
These terms and conditions apply to all purchases you make on this website. You accept these terms and conditions by checking the appropriate box in the order process.
You can choose to pay by credit card or PayPal. Only once the goods have been shipped by KOOLS jeans & more will be the amount be taken from your account.
Payment through our site is always via an encrypted page.
When paying by credit card, we use the transmission procedure "SSL" to encrypt your personal information.
The charge to your credit card account will be only at the time of shipment. For your information, we can never deduct a larger amount than you have confirmed when you purchase.
The prices quoted on this website are EURO-prices (including the Danish VAT). The individual product prices do not include shipping costs.
We cannot be held responsible for typos, price changes, lack of delivery and goods sold.
Delivery and shipment
Orders and deliveries are available for Germany, France and Belgium. Currently, deliveries to other countries are not possible for logistical reasons.
All orders are packed in our warehouse on Funen in Denmark and shipped.
The delivery times, please refer to your order confirmation. In Kools there is no processing fee.
In the case of goods ordered being out of stock or sold out, the order will be amended and the payment reduced accordingly before the amount is deducted by us.
You can only buy online from us if you are an adult and have a home address in Germany, France and Belgium. You will receive an order confirmation of your order by e-mail. In addition, your goods will usually be dispatched within 3-5 working days after receipt of your order.
In the online store you select the desired products in the correct size and number. The products are then in the cart. When you are finished with the order, click "Proceed to cart" and you can review your entire order. Here you can to remove a product or change the number. If you are satisfied with your order, go to "To pay". You fill out the required fields and go to the next page where you accept all the information and terms for purchase at KOOLS jeans & more. This is followed by the encrypted payment page where you can choose the way that you want to pay, and specify the necessary corresponding card information. Your order will only be confirmed if you press "payment". At the end you will receive an order confirmation via e-mail.
Returning goods ordered
After receipt of the goods we have a 14-day return policy.
As environmental awareness is among our corporate values, we not automatically print and include a return receipt for each shipment. In this way we save paper and help the environment.
If you wish to return the goods received, please print out a return form using the link in the Customer Service section and fill it out.
So that we can deal with your return and meet your needs as quickly as possible, it is important that you enclose a return form and ALWAYS give full information on the return form.
In the event that you wish to complain about a product, we will cover the cost of return. Please always contact us before returning via email or telephone, as a pre-complaint should be issued by us before you return the item(s).
Exchange of goods
If you ordered the goods in a wrong size or you do not like what you have bought you will have to pay the cost of returning the goods. If you want a replacement item please fill in the return note with the details of the replacement required, so we can deliver your desired size as soon as possible. We will not charge to ship the replacement to you. If the desired size is not available or you no longer want the goods, we will credit you by e-mail, and the money will be returned to your card.
Please do not send goods to us via COD as we will not accept them.
Returned items with the completed return form should be sent to the following address:
KOOLS jeans & more guarantee two year’s warranty in accordance with Danish Sale of Goods in respect of process and material defects during normal use. The warranty does not include faults, damage or wear that are caused either directly or indirectly as a result of inappropriate or excessive use, poor maintenance, or alteration. The goods should be examined immediately after receipt for damage or defect and if necessary notify KOOLS jeans & more within 7 working days of receipt.
KOOLS ApS reserves all rights to texts, pictures, symbols, data, etc. Any use without permission is not allowed.
We cannot guarantee that the colors represented on our online store will exactly match the colors of the garments. The color reproduction depends on the settings.
Retention of title
Until full payment is received the goods remain our property.